Information Architecture Work
Personalized Customer Support
Wires, flows, and data used to improve customer experience with personalized content by displaying support information based on customer segments and signals.(Charter Communications/Spectrum 2017)
Delta SkyMiles Pitch
I was an information architect on the Delta Airlines redesign project. I was part of the initial idea team and worked on the schematics used to pitch to the Delta client. (Razorfish 2012)
HP ePrintCenter
Product definition, UI framework, and user flows & views for the online HP ePrint Center. (Frog Design 2011)
Community Forums Redesign
Talk given at Electronic Art’s annual company-wide UX meeting on how my team and I redesigned the community support forums. (Electronic Arts, 2015)
Delta Request SkyMiles Card
Detailed documentation and specs developed and delivered to engineers for the “Request SkyMiles Card” use case. (Razorfish 2012)
CRM Online Admissions Tool
End to end schematics for online admissions tool “FireEngine Red” CRM. (FireEngine Red, 2013)
Delta SkyMiles Authentication
Detailed documentation and specs developed and delivered to engineers for the “Delta User Authentication” use case. (Razorfish 2012)